FULFILHIRE LEGAL
Refund & Cancellation Policy
This policy describes trials, subscriptions, credits, cancellations and refund review.
Effective: 21 July 2026 · Draft for legal review before commercial launchFree trial
New eligible agencies receive a 14-day trial and promotional credits. Trial credits have no cash value and are not refundable or transferable.
Subscription cancellation
Customers may request cancellation before the next renewal. Access continues through the paid billing period unless the account is suspended for breach or security reasons.
Unused subscription time
Monthly subscription fees are normally non-refundable once a billing period begins. FulfilHire may review exceptional cases involving duplicate billing or confirmed service failure.
Credits
Purchased or included credits are generally non-refundable after use. Unused paid credits may expire according to the plan terms displayed at purchase. Promotional credits expire with the promotion or trial.
Failed and incomplete calls
Completed screening charges and provider usage are recorded separately. Unanswered or failed outreach should consume only the applicable attempt/provider credits, not a completed-screening charge.
Payment disputes
Billing errors should be reported within seven days with the agency name, invoice and transaction reference. Approved refunds are returned through the original payment method, subject to provider processing times.
Plan changes
Upgrades may take effect immediately or after payment confirmation. Downgrades normally take effect at the next renewal and may change credit, job and feature limits.
Contact
Send cancellation or refund requests to hello@fulfilhire.com from the workspace owner’s registered email.